Virgin Media Sucks Customer Reviews and Feedback

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Virgin Media is a British telecommunications company that provides telephone, television, and internet services in the United Kingdom. Its headquarters are at Green Park in Reading, England. Since 2013, Virgin Media has been a subsidiary of Liberty Global plc, an international television, and telecommunications company. The company was previously listed on the NASDAQ Stock Market and London Stock Exchange.

Virgin Media has a shocking customer service, they hang up when issues can't be solved, an anonymous client shared a review at

"Truly shocking customer service. From being promised that my contract has been renewed at a discounted rate - only to get billed twice in the renewal month, to customer service agents who hang up when they can't resolve your issue. Even worse I have had two incidents of customer service agents telling me they had applied for a refund, only to get charged the full amount again the following month. If you value your sanity - AVOID."


Tell the world why Virgin Media sucks!

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Current Employee - Technical Lead says

"Someone shouted at me about a project I knew nothing about. It was my third day in the business Senior leadership are awful, rude aggressive and inconsistent. I was threatened with my job for presenting what I was asked to I've been shouted at a lot Expectation to work weekends and evenings for free Lots of micromanaging Very heirarchical, many layers of senior management in very niche roles Lots of JFDIs Lots of politics Very old fashioned ways of working, still using spreadsheets to push work around Took them 5 months to fix a live customer facing incident, after I diagnosed the fault in 3 days."

Current Employee - Disillusioned Junior Manager says

"Having said the above pay rises and bonuses since I joined have been rubbish. I am desperate to leave because of what the place has become in the past 3 years. It is an awful environment with constant pressure and institutionalised incompetence. Senior Management is to blame. They are out of touch with their workforce. While they are trying to improve "engagement" they are doing the wrong things and staff apathy shows in "all hands" calls. Turnover in Senior Management has been high."

Former Employee - Anonymous Employee says

"Working hours Lack of genuine support in or out of work Lack of functioning tools Internal promotions offered based on favour (especially if your family member is in a senior position) or sexual favours and not skill/ability. Sanctions for prioritising dying family members. Sanctions for time off after family members die! Job progression (seccondments) are handed out willy nilly to entice people to perform with no realistic option on progressing in that role. Bit of a mick take there really, called me a manager for 2 years so I would work all the late shift for you. I did try to communicate with virgin shortly after I left but no one was good enough to respond."

Current Employee - Sales Specialist says

"Treat people as a number and uninterested in career developments so that you are able to work to your strengths or in the correct area."

Former Employee - Anonymous Employee says

"Hi there, We are so please that you were happy with your benefits and had a great team. Thanks for taking the time to share your feedback, everything that's shared we take on board to make improvments. Take care"

Current Employee - Store Manager says

"Hiya, thanks for sharing your thoughts on working for Virgin Media. We're sad to see that you have some concerns. We'd like to understand more about this and would ask that you send some more detailed feedback over to"

Engineer (Former Employee) says

"This is the worst job I’ve ever had. You are working all the hours in the day for terrible wages which for me my worst day was started at 7am and got home about 11pm and they expected me back in the morning at 7am.It’s very hard labour very stressful and u get treated like rubbish. They also trap you in with you have to pay for the training if you leave within 12 months which most people do coz they can’t stand it."

In house Tech (Former Employee) says

"Management don’t care your made to do about 20 jobs in a day with most jobs only being allowed 30 mine so you could never do it. You can’t really learn on the job cause who your with is constantly rushing. You have to also do sales and its very much about targets targets targets rather than good customer service. You don’t ever get a lunch because your either catching up or you don't want to run behindFree coffee n teas that’s about it 😂Pretty much everything"

Technical Support Executive (Former Employee) says

"Work is relaxed and get monotonous... With time..No growth prosepects..Night shifts with fixed weekliy offs... Social life goes for a toss.. Work life balance missing as its night shift"

Telecoms Engineer (Former Employee) says

"Responsibility ultimately lies with the CEO of Virgin Media!! So get your act together!! Massive turnover of technical staff due to incompetent senior/junior managers. Virgin could dispense with half the managers for equal performance, considering their two-faced persona! A culture of profit before the well-being of staff or customers. You're a "TOPMAN" if you push the RAF (refer a friend) leaflets into sales. Keep those NPS scores high again..."TOPMAN". You're targeted on how long you stay at the customer's house. Compromised between quality of installation/service and moving to the next job. "If you're not hitting the delusional targets, you become the target!" Be a TOP-PERSON and look to a brighter future elsewhere!"

Residential field technician (Current Employee) says

"Sole crushing stressfull toxic, stay away at all costs servicing and installing is a horrible job, you are forced into staying late, selling to customers and the managers seem nice but are yes men to senior managers who are only out for themselves."

Technician (Former Employee) says

"Rob you of your wages and expect the world for very little in return, use this place as a stop off while looking for further work, it’s not work doing full time unless your desperate"

Sales Executive (Current Employee) says

"With all male staff in Blackpool it’s a male dominant environment. Also work contracts don’t mean a thing there as I was dismissed after 9 months of service with no warning. Woman are made to feel intimidated and very undermined. I would not recommend any young person or woman to apply for this job role."

Local Authorities & Highways Manager (Current Employee) says

"Virgin aspires to be different, and back when it was an independent company it was a great place to work. I would have had no hesitation in recommending it as an employer. However, now, not so much! VM is all about turf and has a major sloping shoulders ethos. Mediocre management whose main function is to shift responsibility and protect their bonus at any cost. The most important people are the engineers but listen to the self proclaimed leaders and you will quickly understand that numbers mean more than people, especially those employees who actually deliver the service to the customers rather than to each other.Brand recognitionLack of integrity and trust with middle managers"

Outbound Sales Advisor (Former Employee) says

"Didn't get sufficient training on how to do the job, manager didnt know what he was doing 90% of the time, when they saw i was struggling instead of offering additional training they threatened me with my jobguarenteed commission forst 3 monthsmanagement help"

Sales Advisor (Former Employee) says

"Do not become a direct sales advisor for Virgin unless you want to be treated with contempt and regularly listen to patronising feedback. The sales advisor role is a already very difficult, made even worse by completely incompetent management. The management in direct sales have recently had a shake up, those at the helm now are all from a venue sales background, none of them have any idea about direct sales. The management are preoccupied with self improvement plans, needless meetings and daily conference calls. They all have a false sense of self importance. It’s unfortunate, because the Brand is so well known, the products are decent. Make no mistake your life as a sales advisor will be a sad, lonely and utterly unappreciated one.Well known brandUtterly contemptible Management"

Sales Advisor (Former Employee) says

"Great job but management still live in dark ages bullying culture still there since I joined 25 years ago. Commission changes few times a year always finding more ways of paying you less. Also a 5 month clawback in place which you have no control overGreat benefitsManagers bully you"

cable puller and fiber optic fitter (Former Employee) says

"what an awful place to work the training is not worth anything the pay is minimul and the hours are very long and the managers are clueless every member of staff hates itnoneeverything"

Collections Advisor (Former Employee) says

"They glamorise the face to face interview and make out the company to be the best. Well that is far from it. No proper training and had to wing it when taking live calls. If the manager (aziz, umar) has a has no constructive feedback then they'll complain about petty things like the way your voice sounds. The best way to describe the management is that similar to a bunch of snakes. No support.Working with decent peopleEverything"

Service Technician (Former Employee) says

"There are more negatives then positives at Virgin! One rule for a manager and a different rule for a technician! There’s no work life balance at all! Never guaranteed to finish on time! Long working hours! Overtime is forced and isn’t optional! Don’t have time for a lunch break because they pile you with too much work! Pay isn’t good enough for what they expect you to do in such a small time limit! Fixer, installer, gardner, salesman... the list continues! I could keep moaning about the company but I think you get the idea. Wouldn’t recommend Virgin services to anyone or jobs! (Keep up with sky-Q!!)Comany van, company phone, tools, uniform, colleaguesLong overs, forced overtime, no work life balance, managers are snakes"

2nd line Technical support agent - Virgin Media (Former Employee) says

"Terrible place to work. No advancement, management are a joke and colleagues are worse, do not recommend at all. avoid. Has a massive turn around and horrible hoursnoneEverything."

Access Field Technician (Former Employee) says

"Avoid this company if you want a happy job with good training and supportive management. Management are coffee sippers that do not want to help. If you are stuck on a job, you are better off speaking to the apprentices than the management. Poor staff morale. Very poor training - you will get about 4 days training before they sling you out on your own with a van and say get on with it - remember the no support from management bit.Salary is reasonablePoor management, poor training, sales driven"

service assurance advisor (Current Employee) says

"they were once a force for good and now they r bullying and ill treating their staff to the decree that agents with tenure are being so badly treated that they r leaving in droves, new agents are given NO support and the stats that are totally unachievable cause undue stress.This is from personal experience of working there for 17 years and seeing management working there that are bullying staff including managers.They have a absolutely No career prospects, and if any do appear are given to the agents they prefer and not capable agentsdiscountbeing treated like a slave and bullied"

Field Technician (Former Employee) says

"stressful management onle care about numbers not humans nothing enjoyable about the job dont bother waisting your life working here it will destroy your well being"

Field Technician (Former Employee) says

"Long hours Unpaid over time - expected Work life balance is very bad Training is minimal and does not match real world requirements Job is all about performance and making management look good All complaints and issues are answered with a P45 American owned and run company with an everything for nothing attitude towards its field staffDiscount virgin media services, health care, pensionLong hours, expected over time, unachieveable targets, low or non existant support"

Sales Executive (Former Employee) says

"Very bad management as the manager was rude and abusive and make fun of his staff and a horrible place for anybody to work and had multiple people leaving the job because of thatmultiple lunch breaksbad management"

Mike Kidson says

"The worst Internet provider available. Utterly shocking Internet speeds. They claim upto 200mbps and you get that around 20% of the time. The rest of the time its slower than 3g. Customer service is also useless."

Andy says

"Fibre continuously drops out. Dreadful service. Avoid this company"

James Penn says

"shocking service. I have been waiting for 5 days to be reconnected after Virgin mistakenly disconnected my service. Each time I've called it has taken 30+ minutes to speak to someone, and then when I do speak to someone no one actually knows what's going on. How can they get away with treating customers like this?"

Rich C says

"Good bit - the broadband and tv we had was reliable. Been with them 10yrs on and off. Bad bit - All the rest. 10 mins on the phone to get a replacement remote for the TiVo box. Put their prices up when they bloody well want to and at random prices. They have no respect or love for exiting customers.... they don’t give a sh!t. Get them in on a good deal and fck them off after. Tried to get the deal of the new customer (a deal I was on , but was half price for new customers.) They wouldn’t budge and offered me a £5 a month discount. Absolute shower. Frankly, I’d rather inject creosote into my eyes than ever use them again. Staff were always nice on the phone, but the whole system and company ethos is dire. Save money and go to Plusnet!"

Try harder says

"Just about worst company I have every had dealings with no way to contact them filled in complaints on line said would be answered in 24 hours 4 days later still no response,, avoid like the corvid desease"

Fake Branson says

"The absolute worst company I have ever ever worked for with some of the worst two faced little sneaks I have ever met. I worked in their IT department and they literally had team leaders who had severe personality disorders and treated staff like s##t. I witnessed one of them stick two fingers right into an employees face and say f##off. When redundancies came around the team leaders engineered it so their buddys and little sneaks kept their jobs (even if they were absolutely abysmal at their job), they just literally picked the people they were not friends with and they lost their jobs (They took VM to court and won ha ha ha ha for unfair dismisal). The managers all stab each other in the backa nd VM seems to want to push an atmosphere of tell tale sneaks so everyone is fighting amongst themselves. An absolute horrible place to work and it stems form the top down. I left and it was the best day of my life to leave that toxic atmosphere of snakes. If you are thinking of working for VM THINK AGAIN and run for the hills."

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